Saturday, May 14, 2011

ITIL foundation video

here I am going to post rapidshare and hotfile link for videos of ITIL v3 foundation course. These videos is performed by Marc Gattaneo at Charles sturt universuty. I just recorded the videos from youtube and share it here so someone like myself with low speed internet connection can use it . Marc has done great job . They are very helpful for passing foundation exam.
At the first place I found link of these videos as this address(http://pmit.pl/en/it-management/free-itil-v3-course-collection-of-itil-v3-moviesdarmowe-szkolenie-itil-v3-zbior-filmikow-o-itil-v3/)

 Module I
  1.  Introduction to IT Management
  2. ITIL v3 – Good practices (the concept of good practice)
  3. ITIL v3 – Service(the concept of a service)
  4. ITIL v3 – Service management(the concept of service management)
  5. ITIL v3 – Function and processes(the concept of Function and processes)
  6. ITIL v3 - Processes and theirs characterestics(the concept of process ..) Module 2
  7. ITIL v3 - Service lifecycle model
  8. ITIL v3 – Service Strategy
  9. ITIL v3 – Service Design (Goals and objectives)
  10. ITIL v3 – Service Design 2 (Values)
  11. ITIL v3 – Service Transition (Goals and objectives) 
  12. ITIL v3 – Service Transition 2 (Values)
  13. ITIL v3 – Service Operation(Goals and objectives)
  14. ITIL v3 – Service Operation II(Values)
  15. ITIL v3 – Continual Service Improvement