Saturday, May 14, 2011

ITIL foundation video

here I am going to post rapidshare and hotfile link for videos of ITIL v3 foundation course. These videos is performed by Marc Gattaneo at Charles sturt universuty. I just recorded the videos from youtube and share it here so someone like myself with low speed internet connection can use it . Marc has done great job . They are very helpful for passing foundation exam.
At the first place I found link of these videos as this address(http://pmit.pl/en/it-management/free-itil-v3-course-collection-of-itil-v3-moviesdarmowe-szkolenie-itil-v3-zbior-filmikow-o-itil-v3/)

 Module I
  1.  Introduction to IT Management
  2. ITIL v3 – Good practices (the concept of good practice)
  3. ITIL v3 – Service(the concept of a service)
  4. ITIL v3 – Service management(the concept of service management)
  5. ITIL v3 – Function and processes(the concept of Function and processes)
  6. ITIL v3 - Processes and theirs characterestics(the concept of process ..) Module 2
  7. ITIL v3 - Service lifecycle model
  8. ITIL v3 – Service Strategy
  9. ITIL v3 – Service Design (Goals and objectives)
  10. ITIL v3 – Service Design 2 (Values)
  11. ITIL v3 – Service Transition (Goals and objectives) 
  12. ITIL v3 – Service Transition 2 (Values)
  13. ITIL v3 – Service Operation(Goals and objectives)
  14. ITIL v3 – Service Operation II(Values)
  15. ITIL v3 – Continual Service Improvement


 Module 3
  1. ITIL v3 – Utility and warranty 
  2. ITIL v3 – Assets, resources and capabilities  
  3. ITIL v3 – Service portfolio
  4. ITIL v3 – Service catalog
  5. ITIL v3 – IT Governance
  6. ITIL v3 – Business case
  7. ITIL v3 – Risk
  8. ITIL v3 – Service provider  
  9. ITIL v3 – Supplier     
  10. ITIL v3 – Sercive Level Agreement – SLA
  11. ITIL v3 – Operational Level Agreement – OLA
  12. ITIL v3 – Underpinng Contract – UC
  13. ITIL v3 – Service Design Package – SDP
  14. ITIL v3 – Availability
  15. ITIL v3 – Service Knowledge Management System – SKMS
  16. ITIL v3 – Configuation Item        
I will share the rest of videos in the next post. 

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