At the first place I found link of these videos as this address(http://pmit.pl/en/it-management/free-itil-v3-course-collection-of-itil-v3-moviesdarmowe-szkolenie-itil-v3-zbior-filmikow-o-itil-v3/)
Module I
- Introduction to IT Management
- ITIL v3 – Good practices (the concept of good practice)
- ITIL v3 – Service(the concept of a service)
- ITIL v3 – Service management(the concept of service management)
- ITIL v3 – Function and processes(the concept of Function and processes)
- ITIL v3 - Processes and theirs characterestics(the concept of process ..) Module 2
- ITIL v3 - Service lifecycle model
- ITIL v3 – Service Strategy
- ITIL v3 – Service Design (Goals and objectives)
- ITIL v3 – Service Design 2 (Values)
- ITIL v3 – Service Transition (Goals and objectives)
- ITIL v3 – Service Transition 2 (Values)
- ITIL v3 – Service Operation(Goals and objectives)
- ITIL v3 – Service Operation II(Values)
- ITIL v3 – Continual Service Improvement
Module 3
- ITIL v3 – Utility and warranty
- ITIL v3 – Assets, resources and capabilities
- ITIL v3 – Service portfolio
- ITIL v3 – Service catalog
- ITIL v3 – IT Governance
- ITIL v3 – Business case
- ITIL v3 – Risk
- ITIL v3 – Service provider
- ITIL v3 – Supplier
- ITIL v3 – Sercive Level Agreement – SLA
- ITIL v3 – Operational Level Agreement – OLA
- ITIL v3 – Underpinng Contract – UC
- ITIL v3 – Service Design Package – SDP
- ITIL v3 – Availability
- ITIL v3 – Service Knowledge Management System – SKMS
- ITIL v3 – Configuation Item
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